Refund policy
Shipping & Returns
Atย Lavenir Jewelry, every order is prepared with precision and care. Our goal is to ensure your experience is seamless from checkout to delivery.
Shipping Information
Processing Time
All orders are carefully processed and packaged before leaving our facility. Please allow 1โ2 business days for order processing before shipment.
Delivery Time
Standard shipping typically takesย 5โ8 business daysย within the United States. You will receive an email confirmation with tracking details once your order has shipped so you can monitor your delivery in real time.
International Shipping
Yes, we proudly ship worldwide. International delivery times may vary depending on your location and local customs procedures.
Complimentary Chain Offer
We offer aย free chain on all orders over $70. This promotion is automatically applied at checkout โ no discount code needed.
Returns & Exchanges
We want you to love every piece from Lavenir. If for any reason you are not completely satisfied, we accept returns withinย 14 days of delivery.
To qualify for a return:
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Items must beย unworn, unused, and in the same conditionย as received.
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Products must include allย original packaging.
Once your return is approved, please allowย up to 10 business daysย for your refund to appear in your account.
Exclusions:
For hygiene and quality control reasons, earrings and custom pieces are non-returnable.
Exchanges:
If you wish to exchange your item, please contact our support team prior to returning it to ensure your desired item is available.
Order Issues & Support
If your package arrives damaged, is lost, or you experience any delivery issues, our team will assist promptly.
Please reach out to us atย lavenir.help@gmail.comwith your order number and details, and weโll resolve the matter as quickly as possible.